Team Lead - IT Service Delivery

Qualified applicants will have: 

 

• Bachelors, Masters or MBA degree preferably in computer science or Management Information Systems; A combination of education, training and experience may be considered in lieu of a degree. 
• Minimum of 7 years’ progressive experience in a related field; preferably IT, Project Financials or have worked in a Project Portfolio Management Platform before 
• Minimum of 2-5 years prior experience and passion for managing and developing people to their full potential through coaching, mentoring, and servant leadership 
• Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience 
• Strong understanding of Project Management/business process and how technology can enhance and improve these processes preferred 
• Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process 
• Will utilize AGILE processes, methodologies, and practices   
• Previous experience managing project initiatives across multiple IT and business organizations 

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $115,000.00 to $142,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.  

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program 
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement 
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement 
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program 

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

 If you have any questions or concerns about this posting, please email taposting@wwt.com. 

Qualifications

Why WWT? 

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.  

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.  

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. 

Want to work with highly motivated individuals on high-performance teams? Join WWT today! 

We are looking for a thought leader, problem solver, and a mentor to direct reports, with solid domain competency across integrations, full-stack development, SaaS, AI, and related technologies. 

 

You will operate in a dynamic, fast-paced environment, supporting a team that delivers diverse solutions to stakeholders across our Services organization. The IT Service Delivery team applies a broad range of functional and technical skills to enhance our PSA platform, which enables the Services organization to manage the full project lifecycle, including project planning, resource management, billing, and analytics. 

 

In the Team Lead role, you will lead a team of six Analysts and Developers, manage relationships with system integrators and external partners, and oversee platform delivery. You will also partner closely with the Product team to support priority initiatives as needs arise. 

 

This role is responsible for managing the full development lifecycle, including roadmap execution, continuous improvement efforts, and overall platform maturity. Success in this position will require close collaboration with leadership, business stakeholders, vendors, and service providers to ensure strong execution and effective process integration across the business and with external customers. 

 

 As a member of our leadership team, you will: 

• Provide leadership and promote WWT Core Values and best practices 
• Grow and Develop members of your Team:  Understand their goals and work with them to achieve, hold regular and effective 1 on 1s, provide real-time coaching and engage in difficult conversations as needed, recognize, and reward the right behaviors 
• Provide input into team members’ compensation, hire/performance improvement decisions, promotions 
• Create and foster an atmosphere of mentoring, quality, diversity, collaboration, and improvement by actively coaching your team members 
• Escalate and remove impediments from the teams to help them be as effective as possible 
• Work with the team to provide innovative IT solutions to business challenges that align to the product strategy  
• Help with the on-going development and the support of existing business processes 
• Facilitate trainings for team members on the tools and project functionalities. 
• Participate in the design of complex solutions. 
• Participate in maintaining our PSA platform supported by the IT Service Delivery team to foster excellent end user experience. 
• Provide functional and technical leadership while promoting best practices and direction to team members. 
• Hold the team accountable for meeting commitments while adhering to the organization's quality, methodology, and architecture standards  
• Manage training budget and provide input to staffing decisions for the team 
• Determine and act upon staffing needs of the team (FTEs, system integrators, staff augmentation), in collaboration with other leaders 
• Manage relationships with vendors (3rd party vendors, staffing vendors) 
• Incorporate business feedback into strategic planning and drive towards increased predictability of delivery 
• Prepare and deliver informal and formal presentations to own team, department, other IT teams, and business partners 
• Inspire lasting relationships with Team Members, Leaders and Customers; building trust through proven results and added value 
• Think beyond the day to day, talk about possibilities, create milestones and goals to gather support for team vision 
• Effectively cope with ambiguity and change, foster an environment of creativity and innovation