Mayo Clinic is a top-ranked healthcare provider dedicated to putting the needs of the patient first. They are seeking a Principal Product Manager to drive the vision and strategy for digital products, ensuring alignment with business goals and enhancing user experience.
Responsibilities:
- Responsible for driving the vision, strategy, business requirements, roadmap, and execution for assigned digital product
- Advocates for the end user experience through data and research driven product discovery and development methods
- Ensures alignment between Product, Business and Platform/Property priorities in context of Mayo Clinic's overall strategy and goals, while ensuring the end-user needs are met
- Oversees the entire life cycle of the assigned product, from defining setting the vision, managing team to hit OKRs, deriving feature intention maps, managing capacity against scope, building/acquiring the technology - and ultimately creating a best in class user/customer experience, while on time and within budget
- Leads agile product methodologies
- Works with IT, Experience Design, Content and Digital Analytics leaders
- Accountable to the success of a cross-functional team including, including experts in design, engineering, marketing, and others
- Recruits, hires, and mentors members of the team
- Responsible for driving the product strategy, vision, design, and development execution
- Ensure delivery of high-value products in alignment with business goals and user experience optimization
- Leads a high performing cross-functional team effectively and efficiently that is collaborative with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.)
- Leverages market and customer feedback and data to inform and guide future product/feature development
- Advocate for end-users, and builds and improves features based on their pain points -strives to make product technology and workflows easy to use
- Ability to establish deep partnerships with business stakeholders to ensure product achieves business requirements and aligns to other organizational strategies and priorities
- Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business
- Monitors and manages product schedules, scopes and budgets and delivering as scheduled
- Manages external Mayo Clinic vendor and partnership relationships as assigned
- Sets and manages to product performance scorecards and OKRs
- Quickly build credibility and partnership with key internal partners and leaders
- Understands and applies current digital technology design, build, and operations capabilities and requirements
- Able to effectively communicate and translate a product vision, strategy, and design with engineering partners
- Actively seeks to understand new and emerging technologies, their capabilities, pros/cons, and potential applicability to Mayo Clinic digital product needs (now & future)
- Capable of creative problem solving to create software solutions that are simple, engaging and create value to the end users
- Proficient in guiding and leading complex engineering teams
Requirements:
- Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) and 7+ yrs of digital product management experience (5 yrs with digital products and platforms); or minimum of 9 years direct digital product management with HS diploma/GED required
- Experience in managing complex products or a family of multiple products required
- Digital product and people leadership experience (direct or indirect)
- Prior Digital Senior Product Management experience or equivalent role
- Experience in design thinking methodologies
- Ability to build and maintain strong working relationships at multiple levels of the organization
- Strong communicator (written & verbal) with active listening skills
- Ability to facilitate group/team discussions
- Professional and reflects Mayo Clinic values and beliefs
- Strong planning and organizational skills
- Visionary, Proactive, and problem solver
- Ability to effectively negotiate, strong conflict resolution skills, strong attention to detail and multitasking skills, and works well under pressure
- Prior health care experience preferred
- Preference for health care experience (clinical, management, technology, other) from some Product Manager roles