Principal Product Manager

Mayo Clinic is a top-ranked healthcare provider dedicated to putting the needs of the patient first. They are seeking a Principal Product Manager to drive the vision and strategy for digital products, ensuring alignment with business goals and enhancing user experience.

Responsibilities:

• Responsible for driving the vision, strategy, business requirements, roadmap, and execution for assigned digital product
• Advocates for the end user experience through data and research driven product discovery and development methods
• Ensures alignment between Product, Business and Platform/Property priorities in context of Mayo Clinic's overall strategy and goals, while ensuring the end-user needs are met
• Oversees the entire life cycle of the assigned product, from defining setting the vision, managing team to hit OKRs, deriving feature intention maps, managing capacity against scope, building/acquiring the technology - and ultimately creating a best in class user/customer experience, while on time and within budget
• Leads agile product methodologies
• Works with IT, Experience Design, Content and Digital Analytics leaders
• Accountable to the success of a cross-functional team including, including experts in design, engineering, marketing, and others
• Recruits, hires, and mentors members of the team
• Responsible for driving the product strategy, vision, design, and development execution
• Ensure delivery of high-value products in alignment with business goals and user experience optimization
• Leads a high performing cross-functional team effectively and efficiently that is collaborative with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.)
• Leverages market and customer feedback and data to inform and guide future product/feature development
• Advocate for end-users, and builds and improves features based on their pain points -strives to make product technology and workflows easy to use
• Ability to establish deep partnerships with business stakeholders to ensure product achieves business requirements and aligns to other organizational strategies and priorities
• Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business
• Monitors and manages product schedules, scopes and budgets and delivering as scheduled
• Manages external Mayo Clinic vendor and partnership relationships as assigned
• Sets and manages to product performance scorecards and OKRs
• Quickly build credibility and partnership with key internal partners and leaders
• Understands and applies current digital technology design, build, and operations capabilities and requirements
• Able to effectively communicate and translate a product vision, strategy, and design with engineering partners
• Actively seeks to understand new and emerging technologies, their capabilities, pros/cons, and potential applicability to Mayo Clinic digital product needs (now & future)
• Capable of creative problem solving to create software solutions that are simple, engaging and create value to the end users
• Proficient in guiding and leading complex engineering teams

Requirements:

• Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) and 7+ yrs of digital product management experience (5 yrs with digital products and platforms); or minimum of 9 years direct digital product management with HS diploma/GED required
• Experience in managing complex products or a family of multiple products required
• Digital product and people leadership experience (direct or indirect)
• Prior Digital Senior Product Management experience or equivalent role
• Experience in design thinking methodologies
• Ability to build and maintain strong working relationships at multiple levels of the organization
• Strong communicator (written & verbal) with active listening skills
• Ability to facilitate group/team discussions
• Professional and reflects Mayo Clinic values and beliefs
• Strong planning and organizational skills
• Visionary, Proactive, and problem solver
• Ability to effectively negotiate, strong conflict resolution skills, strong attention to detail and multitasking skills, and works well under pressure
• Prior health care experience preferred
• Preference for health care experience (clinical, management, technology, other) from some Product Manager roles