Senior Business Systems Analyst

Pie Insurance is seeking a US-based Senior Business Systems Analyst to join their agile Business Systems team, focusing primarily on Zuora Billing & Revenue. This role involves maintaining and enhancing the subscription management and billing platform, leading cross-functional workstreams, and translating business needs into effective system configurations.

Responsibilities:

• Gather requirements, design, implement, and maintain configurations and customizations of Zuora applications to meet needs of the Finance team
• Develop 6-12 month roadmaps for Zuora ecosystem to scale finance and support our evolving business
• Partner with Software Engineers and Integrations team to design, build, and test integrations and customizations
• Architect complex customizations and enhancements to improve Zuora performance and users experience
• Create and maintain key product documentation, including technical specs, process maps, and customer journey artifacts
• Identify high-value problems and prioritize initiatives
• Navigate ambiguity and work autonomously to resolve issues with users, stakeholders, and leaders across the business
• Translate business intent into system requirements — bridging the gap between what stakeholders ask for and what should actually be built
• Train, educate, and coach business lines to increase self-sufficiency in owning and managing their data
• Lead and maintain partnerships with stakeholders across the business while influencing best practices and balancing competing priorities
• Triage escalated incidents or support tickets, while sometimes helping with front-line support
• Anticipate 2nd order impacts of changes in Zuora, Salesforce, etc
• Maintain Zuora ecosystem application with platform updates and releases
• Own change management and release processes in the Zuora ecosystem
• Maintain data integrity across the Zuora platform and integrated systems
• Identify opportunities for process improvement and automation across Zuora and the Financial ecosystem
• Provide support as-needed to the broader Business Systems team and other applications (e.g. Salesforce, Five 9 Telecom, or other insurance applications)

Requirements:

• 5+ years minimum experience with Zuora Billing and Revenue
• Zuora Certified Administrator
• 5+ years of hands-on Financial Systems administration experience, including NetSuite, Sage, MS Dynamics, SFDC Financial Cloud, or Similar systems
• Deep understanding of Subscriptions billing modules and/or Advanced Revenue Management
• Proven experience building, enhancing and managing Zuora Workflows, Scripts and Customizations
• Comfort with Zuora Reporting, Data Query and SQL to support reporting needs
• Demonstrated ability to translate business requirements into Zuora configurations — not just execute tickets, but articulate why one design or delivery approach is better than another
• Proven ability to work independently in a remote-first environment and operate effectively with ambiguity
• Familiarity with related systems such as Salesforce or Telecom/IVR
• Willingness to learn and support other Business Applications like Telecom/IVR, Salesforce, Sage, and other applications as needed
• Willingness to learn and build Integrations in iPaaS (Workato) and understand existing Custom Coded integrations