Business Systems Analyst II

Role Overview

• Be a subject matter expert for best practices in CRM data management.
• Serve as a resource for best practices in workflows, and systems, partnering with teams across ActBlue to help guide project planning and execution.
• Support the Enterprise Systems Manager in leading projects and critical initiatives.
• Be a thought partner with business stakeholders and recommend solutions.
• Maximize the use and implementation of existing systems before seeking new ones.
• Assist with Business Continuity Planning
• Assist in assessing risk and managing the cost of systems across the entire software stack.
• Prepare and review documentation for current processes, pain points, and assumptions and continuously identify gaps and opportunities for automation projects that will streamline workflows and processes.
• Assist/provide backup in the ongoing administration of Finance tooling, CRM platforms, support ticketing systems, and HRIS, including user roles and permissions, item configuration, reporting changes, and related administrative duties.
• Define meaningful KPIs to measure the effectiveness of IT initiatives, evaluate performance through data analysis, and report on program metrics to relevant stakeholders. Identify, prioritize and drive strategic technology and workflow investments to improve those KPIs over time.
• Estimate and establish costs of upgrades and improvements and track and manage software and hardware costs during implementation, including navigating budget and functionality tradeoffs.
• Document and diagram key system configurations; support key business stakeholders in their process documentation efforts
• May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.
• Implement, monitor, and assist in identifying and diagnosing possible issues with integrations between systems that communicate with the CRM platform, including, but not limited to, third-party data and productivity tools.

Requirements

• 2-4 years of CRM management
• You have excellent written and verbal communication and facilitation skills, and you know when to adjust your focus, format, vocabulary, and level of detail according to the audience and communication goals.
• The ideal candidate should have a solid analytical mindset, excellent interpersonal communications, strong project management skills, be team-oriented, and have a growth mindset.
• You constantly tie your work to the strategic context and the problems we're trying to solve to maintain focus and ensure your work is aligned with the broader mission.
• You have a demonstrated history of self-directed work. You are proactive and intentional with your work.
• You're outcome-oriented and see conflict as something to be explored and resolved rather than avoided. You're comfortable pushing outside your comfort zone and having hard conversations to get a better result.
• Proficiency in Python or JavaScript is preferred, with the ability to support automation, data scripting, and systems integration tasks.

Tech Stack

• JavaScript
• Python

Benefits

• Flexible work schedules and an unlimited time-off policy
• Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short
• and long-term disability
• Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
• Dependent and health care flexible spending account options
• Employee Assistance Program (EAP) benefits for employees
• Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
• A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
• Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
• Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times