Customer Success Manager

Pentera is a leader in Automated Security Validation, helping businesses safely emulate real-world attacks to uncover vulnerabilities. They are seeking a Customer Success Manager to maintain and expand relationships with a portfolio of customers, focusing on driving value through product adoption and identifying growth opportunities.

Responsibilities:

• Operate as the lead point of contact for all matters specific to your accounts
• Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote)
• Represent the company at customer accounts and voice customer needs internally to ensure expectations are met
• Work closely with our Delivery Engineers to develop and execute engagement strategies
• Maintain close collaboration with our Sales and Channel teams
• Seek growth and sales opportunities within the portfolio of accounts
• Forecast and track renewals and other key account metrics
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Gather, catalog, and report customer feedback to relevant stakeholders to embed customer sentiment into product and experience development
• Develop technical understanding of the Pentera product portfolio
• Manage ad-hoc queries from customer accounts
• Record account details and customer activity within the CRM platform

Requirements:

• 3+ years of proven experience as a Customer Success Manager in a global organization, managing global accounts
• Experience managing customers in the Forbes 500
• Experience managing renewal contracts and identifying upsell and cross-sell opportunities
• Experience working in a cybersecurity company
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail and time management
• Strong technical, analytical, and problem-solving skills
• Good interpersonal skills; a true people person who enjoys building and maintaining relationships
• Results-oriented, agile, and proactive, with the ability to work both independently and as part of a team
• Regularly travel to customer sites
• Able to work in Mountain and Pacific Timezones
• Bachelor's degree or higher