Develop a deep understanding of Front’s product suite, including advanced features and benefits of higher-tier plans, to effectively communicate value to self-serve accounts.
Proactively reach out to unmanaged self-serve accounts to identify usage patterns, pain points, and opportunities for enhanced product engagement.
Provide tailored advice and recommendations to accounts on how to optimize their use of Front’s features to better meet their business needs.
Enable and manage free trials for premium features, ensuring a seamless experience and demonstrating the value of higher-tier plans.
Implement strategies to convert trial users and engaged accounts to upgrade to higher-tier plans, driving revenue growth.
Cultivate strong relationships with key stakeholders within self-serve accounts to foster long-term customer satisfaction and retention.
Gather and relay insights from customer interactions to the product and marketing teams to inform product development and promotional strategies.
Work with other teams
support, billing, operations
to manage escalations and staff for campaigns.

1-2 years of customer-facing consulting, sales, support, implementation, or product experience, preferably at a SaaS company with complex workflow or automation products (think Mulesoft, Zapier, Workato, Tray.io, ServiceNow, Salesforce, etc)
Proven ability to work independently and as part of a team, preferably in a tech or start-up environment.
Ability to communicate and teach complicated concepts verbally and in writing.
Builder’s mindset
as a growing function, processes aren’t always defined, you should be excited to pave new roads through trial and error.
Bonus: A working knowledge of relevant technologies, including Email, Ticketing Systems (Zendesk, Intercom, Salesforce Service Desk), SMS, CRMs, IDPs, ERPs, & ETL.

Fully covered health insurance
medical, dental and vision
Generous paid time off
Mental health support with Workplace Options
Family planning support with Maven
Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
Wellness Days
Fronteers get an additional day off on months with no holidays
Summer Break
Our offices are closed from Christmas to New Year's Day!

Customer Success Manager – Tech Touch

Key skills