IT Business Support Analyst_ Remote

IT Business Support Analyst_ Remote

1 year contract, possible extension and/or conversion to full-time

Seeking an IT Business Support Analyst to provide technical and operational support for the Inventory Automation platform (Carma) and related applications. This role ensures system reliability and user satisfaction across departments.

Collaborate with IT, SE&D, Ops, vendors and other business teams to support the Carma application with issues related to data migration, enhancements/releases and site activations. Maintain documentation for system configurations and support procedures. Monitor system performance and recommend improvements. Assist in user training and onboarding.

Key focus areas:

• Managing ServiceNow tickets tied to system integration and lifecycle/development issues
• Supporting data migration and platform consolidation efforts
• Collaborating across IT, SE&D, Operations, and vendor teams
• Monitoring system performance and contributing to ongoing improvements
• Providing support beyond a traditional helpdesk level (strong critical thinking and problem-solving)
• Complementary Skills:
• Strong communication skills with the ability to collaborate effectively across cross-functional teams
• Working knowledge of Microsoft Excel for tracking, analysis, and reporting
• Experience providing IT support beyond helpdesk-level functions, with exposure to enterprise systems