Product Manager, Platform Experience

BillingPlatform is an industry-leading, fast-growing SaaS company focused on revenue lifecycle management. They are seeking a Product Manager to manage user experience, collaborate with design and engineering teams, and ensure seamless product rollouts while enhancing the platform's user interface.

Responsibilities:

• Manage the Experience Backlog: Maintain a prioritized view of UX improvements, interaction patterns, and design system investments across customer-facing surfaces
• Partner with Design: Serve as the primary product counterpart to the design team—setting clear briefs, managing feedback cycles, and translating design concepts into development sprint planning
• Own the Sprint Backlog: Act as the Product Owner for a dedicated design-and-front-end engineering squad, writing precise user stories, interaction states, and acceptance criteria
• Execute GTM & Rollouts: Own go-to-market execution for every platform experience change — this is a primary responsibility, not a final step. Define how each improvement reaches customers through phased rollouts, feature flags, in-product guidance, release notes, training materials, and field enablement, and work closely with Customer Success and Support so no one is caught off guard
• Champion UX Standards: Collaborate with feature PMs across the organization to enforce design system standards, ensuring new capabilities match the platform's design language
• Analyze & Research: Conduct lightweight user research, usability reviews, and behavioral analytics tracking to proactively identify and resolve workflow friction points
• Drive Platform-Wide Rollout: Coordinate across teams so platform-wide experience changes are adopted and rolled out in unison, not piecemeal
• Define & Track Success Metrics: Define and track UX success metrics — task completion rates, time-on-task, error rates, and satisfaction scores — and use them to guide prioritization
• Represent the Experience: Carry the platform experience vision into executive reviews, customer briefings, and prospect demos
• Benchmark the Market: Perform competitive UX analysis against market leaders to identify differentiation opportunities

Requirements:

• 4+ years of Product Management experience, with a focus on user experience, design systems, or platform-level work in a B2B SaaS environment
• Working knowledge of usability principles and interaction design patterns. You can provide specific, meaningful feedback on wireframes and prototypes
• Experience managing customer-facing UI components such as dashboards, complex workflows, data visualization, or configuration portals
• Experience introducing UI changes to enterprise customers with minimal disruption — phasing rollouts, using feature flags, providing in-product guidance, and communicating through release notes and training materials so that potentially jarring updates become moments that reinforce customer confidence
• Proficiency navigating Figma prototypes and leaving structured design feedback
• An understanding of the difference between platform, product, and configuration layers, with a commitment to maintaining visual consistency across an entire ecosystem
• Exceptional verbal and written English. You can articulate a UX vision to an executive, write a precise acceptance criterion for an engineer, and give a designer a clear brief — all with the same underlying clarity
• Experience using behavioral analytics tools like Pendo is a strong plus
• Early adopter of AI-powered design or prototyping tools (e.g., Figma Make, v0, Claude) to accelerate product discovery and cycle times