Own the strategy, vision and roadmap for customer configuration and onboarding — extending self-serve capabilities to support both human users and AI agents in configuring their environments.
Define and drive product requirements for customer configuration and onboarding, working closely with developer teams to ensure systems are secure and maintainable.
Lead the customer configuration product area — understanding how configuration needs vary across customer segments and building scalable, self-service capabilities that reduce operational burden.
Make evidence-based prioritisation decisions across configuration workstreams, estimating effort and value of roadmap items and communicating trade-offs transparently with stakeholders.
Define and track key product outcomes — implementing dashboards for real-time performance visibility and using data to drive continuous improvement in system reliability and customer experience.
Create and maintain a prioritised roadmap, working with your team to validate what adds value now and in future, drafting PRDs and specifications — leveraging AI to accelerate documentation.
Build long-term stakeholder relationships, implementing communications strategies and influencing effectively to drive alignment and outcomes.

Demonstrable experience owning and delivering a product or significant product feature end-to-end, ideally in a platform configuration domain and onboarding customers
Ability to make autonomous, data-informed product decisions and communicate them clearly to technical and non-technical audiences.
Experience managing complex stakeholder relationships, including senior commercial and implementation partners.
Experience working in energy, utility tech, SaaS, or platform-based product environments is advantageous.
Familiarity with experimentation platforms and AI productivity tools is advantageous.

25 days’ holiday + bank holidays
Option to buy or sell 5 extra annual leave days per year
Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships -Virgin Active, Nuffield, PureGym)
Pension with 5% matched contribution
Regular team‑wide and company‑wide events
2 volunteering days per year to give back
Remote‑first working environment with offices in London and Nottingham

Product Manager – Customer Configuration, Onboarding

Key skills