Project Manager

BuildOps is a modern, AI-native operational platform built specifically for commercial contractors. They are seeking an experienced Implementation Project Manager to own the end-to-end delivery of complex customer implementations, ensuring successful project execution and stakeholder communication.

Responsibilities:

• Own the full implementation lifecycle from kickoff through go-live and handoff to Customer Success
• Define scope, milestones, success criteria, and governance with the customer and BuildOps leadership
• Maintain project timelines and dependencies in Salesforce
• Manage scope changes via formal change control and communicate updates proactively
• Serve as the primary point of contact for customer executives and project sponsors throughout implementation
• Facilitate recurring project meetings; distribute agendas, minutes, and action items within 24 hours
• Publish weekly status reports externally and submit semi-weekly early-risk surveys internally
• Produce gate check documentation at key milestones to capture decisions and sign-offs
• Surface risks early and build mitigation plans in Salesforce before issues become blockers
• Maintain an active risk log with owners and follow-up paths; review with leadership regularly
• Conduct post-project retrospectives and apply lessons to future engagements
• Coordinate across Sales (handoff clarity), Implementation Managers (execution alignment), Data Analysts (import milestones), Solutions Architects (configuration dependencies), Product/Engineering (blocker escalation), and Customer Success (go-live transition)
• Deliver complete handoff documentation to Customer Success or Support at project close
• Identify gaps in implementation playbooks and propose improvements with supporting rationale
• Contribute to internal templates and retrospectives

Requirements:

• 5+ years of project management experience delivering enterprise SaaS implementations across multi-stakeholder, multi-workstream engagements
• Demonstrated ability to manage 4-12 concurrent active projects without losing rigor
• Comfortable owning executive-level customer relationships at the VP or C-level
• Proficiency in Salesforce or similar CRM; formal PM methodology background (PMP, PMI-ACP, or equivalent) preferred
• Strong written communication: your status updates, risk logs, and gate check docs are read once and acted on
• Bias toward proactive escalation. You surface issues when there is still time to fix them
• Formal PM methodology background (PMP, PMI-ACP, or equivalent)
• Construction, field service, or B2B vertical SaaS experience