Customer Service Sales Specialist

Europe Luxs® is an elite global gathering that focuses on high-level networking and strategic collaboration in the luxury and finance sectors. The Customer Service Sales Specialist will support attendees and partners by providing information about event participation, managing customer issues, and identifying sales opportunities while ensuring a personalized experience. This remote role involves collaboration with internal teams to enhance customer engagement and service processes.

Responsibilities:

• Respond to inquiries via phone, email, and digital channels, providing accurate information about event participation, packages, and services while ensuring a high-end, personalized experience
• Identify sales opportunities during customer interactions, guide prospective participants through registration and upgrade options, and follow up on leads in a timely and professional manner
• Manage customer issues from initial contact to resolution, documenting interactions in CRM tools, and collaborating with internal teams to improve customer experience
• Contribute feedback to refine communication scripts, enhance service processes, and support pre-event and post-event customer engagement campaigns

Requirements:

• Strong customer-facing abilities, including Customer Service and Customer Support skills, with a focus on clear, courteous, and solution-oriented communication
• Experience enhancing Customer Experience and Customer Satisfaction, with an ability to anticipate needs and tailor responses to high-profile clientele
• Professional Phone Etiquette and comfort handling calls, video meetings, and digital communications in a polished, confident manner
• Proven sales aptitude, including lead qualification, consultative selling, and closing or upselling in a service-oriented environment
• Excellent written and verbal communication skills in English; additional languages are an advantage
• Comfort working remotely, with strong time management, self-organization, and reliability in meeting deadlines and targets
• Proficiency with CRM systems and standard office and communication tools (e.g., email platforms, video conferencing, spreadsheets)
• Prior experience in luxury, events, hospitality, or high-net-worth client services is preferred but not required