Contact Center Customer Experience Specialist - Cardmember Services

U.S. Bank is on a journey to support customers and businesses in making better financial decisions. The Contact Center Customer Experience Specialist role involves providing high-level customer service by addressing inquiries and resolving issues related to products and services.

Responsibilities:

• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems
• Researches and resolves problems and errors which may include those related to fraud support and internet operations
• Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures
• Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues

Requirements:

• High school diploma or equivalent
• Typically, at least 18 months of customer service or related experience
• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Proven time management skills and ability to multitask
• Experience interacting positively with unsatisfied customers
• Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications