J202606060 Customer Success Manager – Enterprise & Strategic Accounts (Open)

Quadient is a company dedicated to supporting businesses in their digital transformation journey through reliable automation processes. The Customer Success Manager for Enterprise & Strategic Accounts will focus on driving revenue growth and customer strategy for enterprise clients, ensuring the adoption and expansion of software solutions while managing customer health and retention.

Responsibilities:

• Manage and grow complex accounts with a focus on revenue growth and customer strategy
• Lead large-scale engagement strategies to ensure customer satisfaction and loyalty
• Proactively identify and mitigate churn risks to enhance customer retention
• Directly influence customer retention and expansion through strategic initiatives
• Collaborate cross-functionally with sales, product, and support teams to deliver exceptional customer experiences
• Ensure enterprise customers adopt and effectively use our software solutions
• Develop and execute strategies to drive the usage and expansion of our solutions
• Conduct regular business reviews and monitor customer health
• Define and implement long-term customer journeys to deepen and broaden solution usage
• Identify and execute cross-sell opportunities
• Coordinates solution development efforts that best address customer needs
• Update and maintain Customer account data in CRM or internal tracking tools with the most relevant account details
• Proactively drive accounts with minimal oversight

Requirements:

• Minimum of 3 years in customer success, with a strong focus on enterprise accounts
• Proven track record of managing C-suite relationships and driving account growth
• Demonstrated success in developing and executing customer engagement strategies
• Advanced negotiation and stakeholder management skills
• Deep industry knowledge and the ability to apply it to customer strategies
• Strong strategic planning and data-driven decision-making abilities
• Excellent communication and interpersonal skills
• Bachelor's degree in business, Marketing, or a related field. MBA is a plus
• Proven ability to work in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills