Champion the integrity, reliability, and technical excellence of retail media platform.
Drive alignment between enterprise retail partners and internal teams.
Lead the Product Quality function and optimize implementation workflows.
Audit and optimize the CX tech stack and partner with Product Managers.
Design sophisticated workflows for issue resolution.
Guide technical communication strategy for high-priority retail partners.
Drive customer support operations excellence and manage escalation processes.
Champion strategy for Knowledge Bases and create training sessions for internal teams.

4+ Years of Experience
AdTech Fluency
Technical Rigor
Comfort leveraging AI tools
Executive Communication
Analytical Prowess
Collaborative Leadership
Education: Bachelor’s Degree in Business, Marketing, Computer Science, or a related field.

Senior Customer Success Manager

Key skills