Customer Service Representative (Remote)

Torentify is a staffing and recruitment company that connects job seekers with client companies. They are seeking a Remote Customer Service Representative to provide customer support, assist customers through calls, answer questions, and ensure a positive customer experience while adhering to client-specific guidelines.

Responsibilities:

• Providing customer support from a remote location
• Assisting customers through inbound and outbound calls
• Answering questions and resolving concerns
• Ensuring a positive customer experience while following client-specific guidelines and procedures

Requirements:

• Authorized to work in the United States
• Ability to work independently in a remote environment
• Reliable internet connection and computer access
• Ability to pass a background check if required by the client
• Excellent verbal and written communication
• Customer service and problem-solving abilities
• Active listening skills
• Professional phone etiquette
• Time management and organizational skills
• Basic computer proficiency
• Attention to detail
• Ability to follow instructions and client policies
• High school diploma or equivalent preferred
• Previous customer service experience is beneficial but not explicitly required