Customer Service Management

Traveling with Michaila is seeking a Customer Service Management professional to oversee client interactions and ensure high service standards. The role involves supporting client communications and workflows while working independently in a fully remote environment.

Responsibilities:

• Oversee and support client communications and service workflows
• Ensure timely responses, follow-ups, and issue resolution
• Coordinate details, schedules, and confirmations as needed
• Maintain accurate records and service documentation
• Provide professional, friendly leadership in client-facing situations

Requirements:

• Oversee and support client communications and service workflows
• Ensure timely responses, follow-ups, and issue resolution
• Coordinate details, schedules, and confirmations as needed
• Maintain accurate records and service documentation
• Provide professional, friendly leadership in client-facing situations
• Strong communication, organization, and problem-solving skills
• Ability to multitask and work independently in a remote setting
• Reliable, detail-oriented, and tech-comfortable
• Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM
• Customer service or client management experience