Customer Service Associate

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most. As a Customer Service Associate, you will serve as a critical connection between families, school districts, drivers, and transportation providers, helping to resolve transportation issues and provide exceptional service.

Responsibilities:

• Answer incoming calls, emails, and messages from parents, school districts, drivers, and transportation providers
• Deliver exceptional customer service while resolving transportation-related questions and concerns
• Coordinate transportation support and dispatch activities as needed
• Accurately document customer interactions and service issues in company systems
• De-escalate customer concerns and work toward timely resolution
• Support customers during service disruptions, delays, and urgent transportation situations
• Utilize mapping, routing, and transportation software to support daily operations
• Collaborate with internal teams to ensure service commitments are met
• Maintain confidentiality and handle sensitive information appropriately
• Assist with special projects and cross-functional initiatives as assigned

Requirements:

• High school diploma or equivalent
• Minimum of one (1) year of customer service experience
• Experience working in a remote environment
• Strong verbal and written communication skills
• Ability to navigate multiple computer systems and applications simultaneously
• Strong problem-solving and conflict-resolution skills
• Ability to remain calm, professional, and empathetic during stressful situations
• Strong attention to detail and organizational skills
• Ability to work independently while contributing to a collaborative team environment
• Experience in a call center, dispatch, transportation, logistics, healthcare scheduling, or customer support environment
• Experience using CRM, ticketing, or customer support platforms
• Experience supporting customers in a fast-paced operational environment
• Bilingual language skills are a plus