Infrastructure Manager: III
Columbus, Georgia, United States of America
Contract
4 hours ago
Key skills
CRESTfulAgileScrumSDLCCI/CDMentoringCommunicationFirewall
About this role
Requirements
-
5 or more years of experience in enterprise software development with at least 2 years managing agile engineering teams.
-
Proficiency in Genesys Cloud CX administration, including IVA (Intelligent Virtual Agent) and botflow development.
-
Experience with orchestrating continuous integration and continuous deployment (CI/CD) pipelines in cloud-based development environments.
-
Experience in designing, developing, and managing RESTful application programming interfaces (APIs).
-
Experience with troubleshooting and configuring enterprise network telephony systems and firewall architectures.
-
Experience in enforcing Software Development Life Cycle (SDLC) best practices, automated testing, and peer code reviews.
-
Excellent communication and structured problem-solving skills to mentor technical developers and collaborate with business owners.
Job Responsibilities
-
Architect and implement scalable, customer-centric voice and digital interaction solutions using the Genesys Cloud CX platform.
-
Manage, mentor, and coach a team of five software developers, driving skill development planning and performance discussions.
-
Direct the configuration, maintenance, and systematic optimization of intelligent customer experience automations and botflows.
-
Enforce high coding standards, robust development documentation, and structured peer code reviews to ensure system maintainability.
-
Partner with product owners and scrum masters to align technical resources and successfully meet agile delivery timelines.
-
Identify developmental skill gaps and orchestrate cross-training plans to guarantee operational redundancy and platform resilience.
-
Guide the integration of APIs and DevOps pipeline processes to accelerate platform automation and feature releases.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.