Customer Success Manager, Mortgage

Argyle is a fast-growing, remote-first, Series C startup focused on solving consumer data problems. They are seeking a Customer Success Manager to be the primary point of contact for strategic customers, manage relationships, and enhance customer experiences through data analysis and collaboration with the product team.

Responsibilities:

• Own the customer lifecycle by onboarding new clients, driving adoption, tracking renewals, and working closely with the sales team on upsells and cross-sells
• Manage and nurture multiple customer relationships, including proactively and confidently engaging with key contacts to convey the value of our product
• Monitor KPIs and customer health to reduce churn risk, promote retention, and improve the overall customer experience
• Troubleshoot and provide insights on how to use the various features of our API while working closely with the support team as a point of escalation for complex issues
• Operate within and continuously improve established systems and processes to deliver a consistent and scalable customer success experience

Requirements:

• 3+ years of experience in a customer-facing, solution-oriented role
• Experience in the mortgage industry
• Ability to develop strong, loyal, and long-lasting client relationships
• Strong technical acumen coupled with the desire to learn the ins and outs of Argyle's API
• Comfortable using AI tools in day-to-day work (e.g. drafting, research, workflow automation, synthesizing customer insights) and curious about how AI can improve how you work
• Exceptional ability to prioritize tasks and work independently
• Excitement to perform and deliver in a high-growth environment and strive for continuous improvement
• Experience at a high-growth startup or scale-up
• Experience with Point-of-Sale and Loan Origination Systems