Customer Service Representative

CCS - Customer Contact Services is a growing contact center that values collaboration and strong customer service. They are seeking a Customer Service Representative to handle inbound calls, schedule appointments for automotive clients, and provide accurate information while maintaining quality assurance standards.

Responsibilities:

• Answer inbound calls promptly and professionally, and support outbound campaigns as needed
• Schedule service appointments for automotive dealership clients
• Identify caller needs and provide accurate information about services
• Accurately document call details and update customer records in real time
• Follow company scripts and procedures for a consistent caller experience
• Escalate issues to supervisors when appropriate
• Maintain quality assurance standards and complete ongoing client training
• Deliver a friendly, professional experience on every call

Requirements:

• G.E.D. or higher
• At least one year of call center or customer service experience
• Comfortable navigating multiple programs and systems simultaneously
• Basic familiarity with computers, software, and general technology
• Strong verbal communication skills — clear, professional, and easy to understand
• Solid written communication and documentation skills
• Ability to handle confidential information with discretion
• Sharp attention to detail and a customer-first mindset