Key skills
Order managementSupply chain managementAccount managementSAPMicrosoft ExcelMicrosoft WordMicrosoft PowerPointHealthcare industry knowledgeMedical device industry knowledgeCommunicationAccount Management
About this role
Comrise is seeking a Customer Service Representative to manage the order-to-delivery process for assigned customer accounts. The role involves ensuring accurate order entry, monitoring deliveries, and maintaining strong relationships with customers while driving process improvements.
Responsibilities:
- Oversee the entire order-to-delivery process for assigned customer accounts
- Ensure accurate and timely entry of customer orders into the system
- Using dashboards and reports, monitor and track orders to ensure timely delivery and fulfillment
Requirements:
- Bachelor's degree in business administration, Supply Chain Management, or a related field or equivalent experience
- Minimum of 2-5 years of experience in order management, customer service, or account management
- Strong understanding of order processing and supply chain management principles
- Proven track record of success in account/customer management
- Strong interpersonal and communication skills, with the ability to build rapport and trust with customers
- Comfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent change
- Brings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periods
- Enjoys special projects and taking ownership raises hand for new initiatives, testing, documentation, and process fixes
- Detail-oriented with strong organizational and time-management skills
- Ability to work independently and as part of a team
- Problem-solving skills with a proactive approach to addressing issues
- Experience in the healthcare or medical device industry
- Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint)
- Ability to understand complex healthcare products and services and effectively communicate their value to customers
- Experience in identify problems and trends and successfully implementing solutions, including process improvements and system enhancements