Staff Product Manager - Product Information Management

HighLevel is an AI-powered business operating system that supports agencies, entrepreneurs, and SMBs in building, automating, and scaling their operations. As the Staff Product Manager for Product Information Management, you will lead the vision, strategy, and execution of HighLevel’s PIM, overseeing the overhaul of the existing catalog infrastructure and ensuring it meets the needs of multiple product teams.

Responsibilities:

• Own the PIM Vision: Define and drive the end-to-end roadmap for HighLevel’s Product Information Management system — from Items, Variants, and Catalog Items to Price Lists, Units of Measure, and multi-channel price resolution logic
• Lead the Catalog Overhaul: Architect the migration from our existing catalog foundation to a robust, extensible PIM that supports the full breadth of HighLevel’s commerce use cases across product types and selling channels
• Design for Multi-Team Consumption: Define clear API contracts and data models that serve not just the Commerce team, but adjacent teams building service-based and subscription-based product experiences — ensuring every consumer can reliably depend on PIM as a platform
• Drive Cross-Functional Alignment: Lead structured collaboration with engineering, design, and partner product teams to ensure PIM capabilities meet requirements across all consuming surfaces, resolving conflicting priorities with clarity and conviction
• Shape Pricing Infrastructure: Own the strategy for multi-currency, rule-based, and channel-aware pricing — ensuring the right price resolves correctly at every point of sale across all storefronts and channels
• Champion the Merchant Experience: Translate complex catalog management requirements into intuitive workflows that allow merchants across industries — from physical goods retailers to service providers — to create, organize, and manage their offerings with ease
• Set the Platform Standard: Establish foundational patterns and best practices that make the PIM a reliable, scalable service other teams can confidently build on, including documentation, versioning, and deprecation protocols
• Influence the Broader Commerce Roadmap: Partner with peer PMs across the Commerce team to ensure PIM investments are sequenced in a way that unlocks compounding value across the platform

Requirements:

• 10+ Years of PM Experience: Proven track record in product management with significant time spent in platform or infrastructure roles at high-growth SaaS or technology companies
• Catalog Systems Expertise: Deep familiarity with how catalog and product information systems work — including SKU management, variant modeling, pricing strategies, and multi-channel distribution. Experience with multi-tenant or marketplace catalog infrastructure is a strong advantage
• Platform & API-First Thinking: Demonstrated ability to design products that serve as shared infrastructure — defining APIs and data contracts with multiple downstream consumers in mind and treating internal teams as first-class customers
• Data Modeling Intuition: Comfort reasoning about complex data models and understanding the downstream implications of schema decisions on product behavior, performance, and long-term extensibility
• Cross-Functional Influence: Ability to drive alignment across multiple product and engineering teams without direct authority, and to balance competing requirements from internal consumers using a clear, principled framework
• Bias for Ownership: Comfortable operating in ambiguous, high-stakes environments with the confidence to define direction and drive execution independently, without waiting for problems to be fully structured before acting