Supervisor, External Communications

Peraton is a next-generation national security company that drives missions of consequence. They are seeking a Supervisor, External Communications to lead strategic communication efforts that enhance consumer engagement and support across mission-critical programs.

Responsibilities:

• Develop and own the enterprise consumer communications strategy, aligning all messaging to Peraton’s mission, brand, and regulatory requirements
• Lead integrated communication plans supporting major programs, service rollouts, customer‑facing initiatives, and public‑facing announcements
• Oversee creation of consumer‑centric content including FAQs, web content, service updates, notifications, campaigns, and incident communications
• Partner closely with program teams, product owners, operations, legal, and public affairs to ensure accuracy, consistency, and appropriate tone
• Establish communication frameworks for crisis response, outages, cyber events, and other high‑visibility incidents affecting consumers
• Manage communication channels—email, SMS, web portals, knowledge centers, and social (as applicable)—ensuring timely, compliant, and effective delivery
• Analyze communication performance data and consumer feedback to improve clarity, reach, and customer experience
• Ensure all communication aligns with federal, state, and contract‑specific requirements when supporting government clients
• Supervise a team of writers, communication specialists, and/or vendors as needed
• Represent Consumer Communications in cross‑functional leadership forums and program reviews