Remote - Bilingual Spanish Customer Service Representative (Automotive)

VXI Global Solutions is a company that values passion and customer focus, seeking motivated Customer Relations Representatives for their contact center. The primary responsibility of the role is to engage with vehicle owners and dealerships to handle inquiries, resolve complaints, and enhance customer satisfaction, directly impacting customer retention and brand loyalty.

Responsibilities:

• Engage with customers by answering incoming phone calls to address inquiries and resolve complaints in a timely and professional manner
• Analyze customer concerns and inquiries, providing appropriate solutions. Take ownership of issues and follow through to resolution, ensuring a positive customer experience
• Manage multiple software applications simultaneously while actively listening and responding to customers' needs
• Utilize online resources to research customer issues and provide support, especially with in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation systems)
• Identify opportunities to improve the guest experience by researching unique customer requests and offering solutions
• Provide troubleshooting assistance for in-vehicle technology, including phone pairing, multimedia products, and navigation features
• Use strong emotional intelligence to manage and diffuse challenging situations, ensuring a positive and low-effort experience for customers
• Maintain excellent attendance and punctuality to ensure seamless service delivery

Requirements:

• High School Diploma or equivalent
• Previous customer service experience in a fast-paced, phone-based or customer-facing environment
• Bilingual proficiency in English and Spanish (spoken and written) is required
• Excellent verbal and written communication in both English and Spanish
• Strong attention to detail and organizational skills
• Proficient knowledge of in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation)
• 6+ months in a contact center or customer service role with high call volume
• Proven ability to handle 100+ calls/day while staying composed
• Ability to work varied shifts within Contact Center hours (Monday to Friday, and Saturdays) based on business needs
• Must attend and complete 100% of the training within the first 90 days
• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others)
• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream
• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions
• Tech-Savvy: Comfort with technology and ability to learn new systems quickly
• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment
• Strong verbal and written communication skills, especially in a virtual setting
• Ability to adapt to changing technologies and procedures while working remotely
• Automotive experience (e.g., dealership, technician, or automotive industry roles) is a plus