Spanish/English Customer Service Representative - Remote TP83802

Military Spouse Jobs is partnering with Teleperformance to provide opportunities for U.S. military affiliated job seekers. They are looking for a bilingual Spanish/English Customer Service Representative to handle customer inquiries, provide excellent service, and resolve issues effectively while maintaining confidentiality.

Responsibilities:

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Fluent in English and Spanish
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Requirements:

• Fluent in English and Spanish
• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer service and/or sales experience preferred
• Key Competencies: Process Excellence, Collaboration, Communication, Organizational Skills, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution-Oriented
• Internet Requirements: A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required
• College degree preferred but not required