Business Systems Analyst - CRM / Salesforce Commerce Cloud

TWO95 International, Inc is seeking a Business Systems Analyst with a focus on CRM and Salesforce Commerce Cloud. The role involves establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment, requiring strong communication skills and experience with system design and stakeholder management.

Responsibilities:

• Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred)
• Experience with experience platforms (e.g., Salesforce Commerce Cloud)
• Experience with IT ticketing system for stakeholder management of system issues and requests
• Experience designing and supporting digital portals (customer, partner, or employee-facing)
• Familiarity with analytics
• Knowledgeable and experienced working in a regulated environment
• Strong verbal and written communication skills; ability to translate technical information for diverse audiences (technical to non-technical and vice versa)
• Ability to translate, comprehend, and action both business and technical need
• Organized planner with project management capabilities (Atlassian JIRA & Confluence experience a plus)
• Experience with integration of ecommerce, portal, and CRM systems

Requirements:

• At least 3 years' experience in the Medical Device industry or medical field, with specific experience in establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment
• Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred)
• Experience with experience platforms (e.g., Salesforce Commerce Cloud)
• Experience with IT ticketing system for stakeholder management of system issues and requests
• Experience designing and supporting digital portals (customer, partner, or employee-facing)
• Familiarity with analytics
• Knowledgeable and experienced working in a regulated environment
• Strong verbal and written communication skills; ability to translate technical information for diverse audiences (technical to non-technical and vice versa)
• Ability to translate, comprehend, and action both business and technical need
• Organized planner with project management capabilities (Atlassian JIRA & Confluence experience a plus)
• Experience with integration of ecommerce, portal, and CRM systems
• Salesforce administrator experience preferred
• Atlassian JIRA & Confluence experience a plus