Lead Product Designer

Role Overview

• Take the lead in User Experience design, developing industry-leading, high-value mobile and web-based experiences to simplify the member plan experience for multiple lines of business
• Translate consumer insights into design strategies and execution that meet real user needs
• Serve as a primary point of contact with cross-functional partners in your workstream, ensuring alignment of UX deliverables
• Play a pivotal role in the progression of our design framework, contributing to the evolution of our design system and interaction patterns by defining, designing, and enhancing high-quality components and patterns for both web and mobile applications
• Build trust and consensus with key stakeholders and varying senior leaders by utilizing storytelling, user journeys, prototypes, and other UX strategies to articulate complex concepts, customer problems, and potential solutions
• Create strategic design deliverables such as strategy decks, visions of future experiences and evangelize these strategies across different teams and workstreams
• Develop and lead workshops aimed at discovering hypotheses, exploring potential solutions, building enthusiasm, establishing shared understanding, and promoting team alignment
• Ensure that digital principles, standards, styles, design patterns, and renderings are followed and represented correctly
• Partner with our Insights team to create long-term research strategies and facilitate ongoing discovery and iterative delivery
• Partner with Content Strategy to continuously drive and improve content, navigation, and site architecture

Requirements

• At least 7 years of experience as a Product Designer, User Experience Designer, or Interaction Designer
• Must submit an online portfolio with your application that demonstrates the ability to create compelling mobile consumer user experiences
• Expresses a passion for designing mobile applications with a portfolio of work that demonstrates expert knowledge and technical acumen
• Mastery in Figma, with confidence in using its latest features and capabilities
• Experience designing with business, technical, and design guideline constraints
• Ability to adapt existing processes and deliverables when necessary to meet project needs and improve efficiency and quality
• Demonstrated ability to design complex transactional user interfaces and interactions
• Experience creating conceptual models, site maps, interaction flows, design patterns, and design specifications
• Demonstrated experience in defining research hypotheses and testing criteria, leading or participating in user research, and translating user research into design decisions
• Strong track record of iterating and delivering digital products within an agile team

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• other opportunities