Customer Service Retention & Sles Representative

Role: Customer Service Retention & Sales Representative

1. Location : Augusta, GA (Address : 621 NW Frontage Rd 2nd floor, Augusta, GA 30907)
2. Location : Charleston, WV (Address : 2020 Union Carbide Drive building 6000, South Charleston, WV 25303)

Job Summary

The Customer Service Retention & Sales Representative is responsible for delivering exceptional customer experiences while proactively identifying opportunities to retain customers and promote additional products or services. This role blends customer service, problem-solving, retention expertise, and sales-driven engagement to ensure every interaction results in a positive customer outcome while supporting business growth.

Minimum Requirements

• Strong customer service, interpersonal, and verbal communication skills.
• Demonstrated sales aptitude with a customer-centric and solutions-based approach.
• Strong analytical thinking and problem-solving ability.
• Basic math skills and solid data entry accuracy.
• Ability to multitask in a fast-paced, performance-driven environment.
• Ability to build rapport quickly, identify customer needs, and confidently recommend appropriate solutions.
• Comfortable working toward retention, service, and sales-related performance goals.
• Ability to work a flexible schedule between the hours of 8:00 AM and 8:00 PM EST.
• Moderate-to-high competence in hardware/software troubleshooting.

Preferred Qualifications

• 2+ years of call center or high-volume customer service experience.
• Previous retention, save desk, subscription, or service-based customer support experience.
• Prior sales experience (inside sales, upselling, cross-selling, consultative sales, or revenue-generating customer support) strongly preferred.
• Proven ability to influence customer decisions and promote value-based solutions.
• High school diploma or equivalent.
• Must be 18 years of age or older.