Manage the complete order lifecycle, ensuring accurate entry, tracking, and on-time delivery
Keep customers consistently informed about their order status, dispatch details, and shipment tracking
Proactively identify potential supply chain delays and provide viable alternatives to the customer
Provide professional phone support to identify customer needs, fulfill requests, and promote the company’s products and services
Implement Brand Service Strategies and actively apply new initiatives to improve customer satisfaction
Track and log order statuses, customer inquiries, and responses in the company's computer systems
Evaluate and resolve customer complaints with a professional approach
Manage product and pricing escalations and coordinate with other departments as necessary
Partner closely with the Sales department to help achieve shared revenue and business targets
Perform other customer service-related duties and operational tasks as assigned

Health insurance and various allowances such as Social, Meal, Holiday, Transportation, and Heating allowances
Meal card (or meal voucher)
Minimum of 16 days of Annual Leave (increases with seniority)
Special paid leaves for important life events
Personalized development plans
Access to language courses
Variety of in-house training
Hybrid work options (applicable for most roles)
Opportunities to participate in volunteer activities to support Non-Profit Organizations

Customer Service Representative – 1-Year Contract

Key skills