Program Manager, Customer Migrations (Remote)

Cengage is a global education technology company dedicated to empowering learners through innovative digital products and services. As a Program Manager in the Cengage School portfolio, you will be responsible for planning and executing platform migrations, managing complex projects, and ensuring successful delivery through collaboration with various teams.

Responsibilities:

• Collaborate with Content & Portfolio, Marketing, Customer Success and Revenue Operations to gather all operational and customer-facing milestones and tasks to be tracked from inception to final delivery
• Create unified schedules, manage dependencies, and track progress across multiple workstreams - product data/setup, physical inventory, customer entitlements, content migration/product availability, technology releases
• Drive communication on program health up and across the organization
• Identify and communicate needs of the program to ensure it is set up for success, including the creation of a "playbook" that can be used as a template for all platform migrations
• Serve as triage point for incoming requests from stakeholders, using internal networks to solve or escalate problems

Requirements:

• 3-6 years of experience in project or program management
• Solid ability to lead by influence; e.g., successfully deliver large projects and programs without having direct authority over teams
• Tenacity and flexibility in problem solving, with the awareness to know how and when to change direction based on the input and feedback of partners
• Expert at facilitating high-functioning meetings, including leading productive conversations, and securing and documenting decisions efficiently
• Ability to thrive in a fast-paced and ambiguous environment
• Exceptional written and verbal communication skills