Product & Services Manager

Source Consulting Group LLC is building out a product within their consulting business, delivering innovative technology solutions to the legal industry. They are seeking a Product & Services Manager to lead the strategic development, support, and implementation of their core technology platform, ensuring a seamless product lifecycle for clients and internal teams.

Responsibilities:

• Develop & own the product roadmap and ensure alignment with business and client needs
• Act as the primary liaison between clients, product development, and internal consulting teams
• Oversee product support, including help desk and knowledge base operations
• Lead client implementations and ensure the successful adoption of our platform
• Manage development team
• Provide regular status updates to management
• Develop and maintain the product roadmap in collaboration with leadership and development teams
• Translate client requirements and market trends into actionable product features
• Prioritize and manage product backlogs, releases, and enhancements
• Monitor KPIs to assess product performance and adoption
• Serve as a trusted technical advisor to clients during sales, onboarding, and ongoing engagement
• Conduct discovery sessions to understand client workflows and recommend platform solutions
• Deliver product demonstrations and training to client teams
• Manage end-to-end client implementations, from requirements gathering to go-live
• Coordinate across internal consultants, developers, and external vendors
• Ensure projects are delivered on time, within scope, and aligned with client success goals
• Lead the client support function, ensuring responsive and high-quality help desk services
• Build and maintain a product knowledge base and training resources
• Implement escalation processes for complex client issues

Requirements:

• 7+ years in product management, technical consulting, or a hybrid product/services role
• Strong technical foundation in software platforms, data analytics, or business intelligence tools
• Proven experience managing client implementations and product support operations
• Excellent communication and stakeholder management skills
• Ability to thrive in a fast-paced, start-up environment
• Deep experience with the Microsoft technology stack, including:
• SQL Server (T-SQL, stored procedures, performance optimization)
• Microsoft Azure (Data Lake, Data Factory, Synapse, Functions)
• Power BI (data modeling, DAX, dashboard design)
• Microsoft 365 integrations (Teams, SharePoint, Power Platform)
• Expertise in database design, data warehousing, and data lake architecture
• Experience in application and system integrations (APIs, ETL pipelines, middleware)
• Familiarity with security, compliance, and governance best practices in enterprise data solutions
• Experience in the professional services or legal industry
• Prior leadership of a technical support/help desk function
• Background in ERP or financial management platforms