Source Consulting Group LLC is building out a product within their consulting business, delivering innovative technology solutions to the legal industry. They are seeking a Product & Services Manager to lead the strategic development, support, and implementation of their core technology platform, ensuring a seamless product lifecycle for clients and internal teams.
Responsibilities:
- Develop & own the product roadmap and ensure alignment with business and client needs
- Act as the primary liaison between clients, product development, and internal consulting teams
- Oversee product support, including help desk and knowledge base operations
- Lead client implementations and ensure the successful adoption of our platform
- Manage development team
- Provide regular status updates to management
- Develop and maintain the product roadmap in collaboration with leadership and development teams
- Translate client requirements and market trends into actionable product features
- Prioritize and manage product backlogs, releases, and enhancements
- Monitor KPIs to assess product performance and adoption
- Serve as a trusted technical advisor to clients during sales, onboarding, and ongoing engagement
- Conduct discovery sessions to understand client workflows and recommend platform solutions
- Deliver product demonstrations and training to client teams
- Manage end-to-end client implementations, from requirements gathering to go-live
- Coordinate across internal consultants, developers, and external vendors
- Ensure projects are delivered on time, within scope, and aligned with client success goals
- Lead the client support function, ensuring responsive and high-quality help desk services
- Build and maintain a product knowledge base and training resources
- Implement escalation processes for complex client issues
Requirements:
- 7+ years in product management, technical consulting, or a hybrid product/services role
- Strong technical foundation in software platforms, data analytics, or business intelligence tools
- Proven experience managing client implementations and product support operations
- Excellent communication and stakeholder management skills
- Ability to thrive in a fast-paced, start-up environment
- Deep experience with the Microsoft technology stack, including:
- SQL Server (T-SQL, stored procedures, performance optimization)
- Microsoft Azure (Data Lake, Data Factory, Synapse, Functions)
- Power BI (data modeling, DAX, dashboard design)
- Microsoft 365 integrations (Teams, SharePoint, Power Platform)
- Expertise in database design, data warehousing, and data lake architecture
- Experience in application and system integrations (APIs, ETL pipelines, middleware)
- Familiarity with security, compliance, and governance best practices in enterprise data solutions
- Experience in the professional services or legal industry
- Prior leadership of a technical support/help desk function
- Background in ERP or financial management platforms