Customer Success Manager

LinkSquares is a Boston-based, AI-powered CLM SaaS leader trusted by organizations like DraftKings and Vivid Seats. As a Customer Success Manager (CSM), you will serve as the primary guide and strategic partner for customers throughout their lifecycle, helping them unlock the full potential of the platform to achieve their business goals.

Responsibilities:

• Strategic Partnership: Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform
• Relationship Management: Act as the primary point of contact for your portfolio, developing strong connections with key stakeholders through regular strategy calls and proactive outreach
• Retention & Growth: Manage the renewal process for your designated accounts while proactively identifying upsell and cross-sell opportunities that introduce new features and drive additional value
• Cross-Functional Advocacy: Connect customers with the right internal and external resources to resolve inquiries smoothly, collaborating closely with Product, Support, and Sales teams
• Value Realization: Continuously educate customers on product updates and best practices, ensuring deep adoption and alignment with their evolving operational needs