Key skills
IT Project ManagementTransportation SystemsTolling SystemsBack-office SystemsCustomer Service Center (CSC) EnvironmentsSystem IntegrationOperations & Maintenance (O&M) ManagementChange Control ProcessesAgile MethodologyWaterfall MethodologyHybrid Project Management MethodologyAzure DevOpsServiceNowMS ProjectPMP CertificationStakeholder ManagementClient CommunicationAzureAgileLeadershipProject ManagementCommunication
About this role
Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. They are seeking a Senior IT Project Manager to oversee the management of tolling back-office systems, ensuring seamless operations and project delivery while coordinating with internal IT teams and client stakeholders.
Responsibilities:
- Leading the planning, execution, and delivery of IT projects supporting tolling back-office systems and CSC operations
- Serving as the primary liaison between CSC IT teams, third-party vendors, and client stakeholders
- Coordinating and managing Operations & Maintenance (O&M) issues, ensuring timely resolution and adherence to SLAs
- Tracking and managing change requests and change orders from initiation through implementation
- Developing and maintaining detailed project plans, schedules, and resource allocations
- Monitoring project performance and providing regular progress updates to leadership and clients
- Overseeing system updates, patches, and releases to ensure minimal disruption to operations
- Facilitating stakeholder meetings and technical reviews to align on priorities and project goals
- Partnering with technical teams to identify process improvements and system optimization opportunities
- Ensuring compliance with security, regulatory, and contractual requirements
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (Master's preferred)
- 7+ years of IT project management experience, preferably within transportation, tolling, or large transactional systems
- Strong understanding of back-office systems, CSC environments, and system integration workflows
- Experience managing Operations & Maintenance (O&M) environments and change control processes
- Strong stakeholder management and client communication skills
- Experience working with Agile, Waterfall, or hybrid project management methodologies
- Proficiency with tools such as Azure DevOps, ServiceNow, and MS Project
- PMP or equivalent certification preferred
- Willingness and ability to travel up to 25% as needed to support client engagement, projects delivery, and key stakeholder meetings