Customer Success Manager - Healthcare

UiPath is a company committed to creating category-leading enterprise software that harnesses the power of automation. They are seeking a Customer Success Manager who will serve as a strategic advisor for healthcare customers, helping them achieve measurable business outcomes through automation and guiding them through adoption and transformation processes.

Responsibilities:

• Build and maintain trusted relationships with executive sponsors, operational leaders, IT stakeholders, and business teams across customer organizations
• Serve as the strategic post-sales advisor, aligning UiPath capabilities and Agentic AI innovations to customer priorities and business objectives
• Develop and execute success and value realization plans that drive measurable outcomes, adoption, retention, and expansion
• Facilitate executive business reviews, steering committees, and value realization discussions
• Lead complex, multi-workstream transformation programs involving business, operational, technology, and change management stakeholders
• Establish governance structures, success metrics, risk management plans, and executive reporting mechanisms
• Coordinate internal and customer resources across Sales, Professional Services, Solution Engineering, Support, Product, and partner teams
• Identify and mitigate risks while ensuring customers maintain momentum toward strategic objectives
• Leverage your previous experience working directly in or advising for core functions of a health system, preferably but not limited to Revenue Cycle Management, Patient Access, or Clinical Operations, to identify and pursue automation opportunities that are high-impact to your customer and scalable across your portfolio
• Support and advise delivery teams through provider-specific requirements gathering and process / technology redesign
• Stay current on healthcare industry trends, Agentic AI, automation technologies, and emerging SaaS innovations
• Help customers define, measure, and communicate the business impact of automation and AI initiatives
• Translate technical capabilities into business outcomes that resonate with executive and operational stakeholders
• Identify opportunities to expand platform adoption by aligning UiPath solutions to evolving customer priorities
• Drive customer advocacy through successful outcomes and strong partnership

Requirements:

• 10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, and/or related customer-facing roles
• Proven experience leading large-scale, multi-workstream programs involving cross-functional stakeholders, competing priorities, and executive governance
• Strong ability to translate complex provider-specific concepts and challenges into automation opportunities with clear and business-focused messaging for diverse audiences
• Exceptional communication, presentation, facilitation, and stakeholder management skills
• Demonstrates executive presence with an ability to influence without authority
• Experience identifying and building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes
• Comfort discussing automation, AI, cloud technologies, and enterprise software solutions with both business and technical audiences
• Demonstrated track record of rapidly learning and adopting emerging technologies and applying them to customer business challenges
• Experience working for or within a healthcare provider organization, health system, or healthcare technology environment
• Direct experience supporting or operating within Revenue Cycle Management (RCM), Patient Access, Patient Financial Services, Clinical Operations, or related healthcare functions
• Experience within healthcare IT, enterprise applications, digital transformation, or operational excellence programs supporting healthcare operations
• Management consulting, transformation consulting, or enterprise program leadership experience strongly preferred
• Experience with SaaS, automation, AI, workflow, or digital transformation platforms
• Bachelor's degree required; advanced degree preferred