Customer Account Manager

Intermedia Intelligent Communications is a leading provider of cloud communications and collaboration technology. The Customer Account Manager will be responsible for managing and growing the existing customer base by upselling and cross-selling cloud offerings, while ensuring effective account management to prevent churn.

Responsibilities:

• Support and manage an identified book of business for Intermedia’s hosted solutions
• Create and develop a quarterly business review to identify opportunities on the account level that supports Intermedia’s product goals
• Research and detect upsell and cross-sell opportunities within your named account list
• Prevent accounts from churn through effective account management, and problem solving
• Prioritize work to achieve/exceed quota
• Prepare and deliver proposals, presentations as needed
• Provide on-line demonstrations of Intermedia’s services
• Assist customers with request for platform migrations, and plan changes
• Provide technical information for Intermedia products and services
• Work with internal partners on cross-sell opportunities as needed
• Work cross-functionally with on-boarding team to ensure client account changes are successful

Requirements:

• 3+ years of successful experience with B2B account management, solution selling and a bachelor's degree or technical school graduate
• Ability to build and foster client relationships via the telephone
• History of meeting and achieving upsell and cross-sell sales goals managing SMB companies
• Value-based selling through ROI and high-value add to customers
• Experience/ aptitude /affinity for technology with an understanding of IT infrastructure, networks, and software
• Experience in identifying and building relationships at all levels within an organization
• Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed
• Passion, drive, and the desire to be part of a growing team
• Solid oral and written communication skills merged with diligent follow-up habits
• Capacity to multi-task while focusing on each task with great detail
• Self-motivated, energetic, organized, results-oriented individual with a positive outlook
• Salesforce.com or other CRM use experience
• Supported small and medium B2B customers with varied technical knowledge
• Strong analytic and MS Excel skills a plus
• Familiar with Challenger Sales Methodology
• Knowledge of UCaaS services, Microsoft products, mobility solutions, web hosting and other services offered by Intermedia preferred but not required