Director, Sales Business Partner

Twilio is a company dedicated to shaping the future of communications and empowering developers worldwide. They are seeking a Director of Sales Business Partners to lead a team that supports sales leaders by ensuring alignment between sales strategy and execution while driving operational excellence. The role involves strategic advisory, business operations management, and cross-functional leadership to enhance growth and deliver measurable results.

Responsibilities:

• Lead and develop SBPs establishing role clarity & consistency, clear goals and expectations to deliver proactive, strategic impact for GTM success
• Build a high-performance culture focused on collaboration, accountability and growth
• Instill a “think like a salesperson” approach ensuring your team is aligned and in-tune with the sales leader's needs, challenges and opportunities
• Serve as the SBP to a multi-billion dollar business delivering the same capabilities expected of your team
• Business partner to GTM leaders; challenge the status quo
• Shape & execute business strategy to address risks / obstacles / opportunities
• Translate strategy into actionable operational plans & execute
• Voice of sales in cross-functional initiatives
• Execute operational cadences
• Manage forecast and pipeline health; drive predictability for month/quarter/year
• Provide business performance insights; facilitate decision-making
• Produce recurring & ad hoc exec business updates
• Engage & deliver on localized planning & sales ops activities (e.g. headcount, Annual Planning, New Year Readiness, Account Movements, Terr & Quota operationalization) in alignment with Strategic Operations peer function
• Drive local implementation & adoption of transformational programs and sales initiatives
• Identify, plan and execute according to local needs
• Collaborate closely with Strategic Sales Ops peers to ensure SBPs adhere to and execute Strategic Ops defined “playbook” on how we run and plan the business
• Act as a key feedback loop for Sales Operations, ensuring that insights from sales leaders are integrated into our capabilities and broader operational planning
• Partner cross-functionally with sales, finance, HR, systems, marketing, product and other teams to align strategies, execution and deliver on business outcomes

Requirements:

• 10+ years of experience in sales operations, sales, strategy consulting; minimum 2+ years directly partnering with senior software/tech sales leaders ($1B+ sales orgs)
• Sales Operations related experience in consumption / usage models is preferred
• Demonstrated experience leading and developing a high-performing sales business partner function supporting senior sales leaders; including direct people management responsibilities
• Proven ability to champion a “think like” a sales leader mindset, anticipate sales leaders' needs and drive execution
• Deep knowledge of sales strategy, GTM models, planning and operations for large-scale, growth sales organizations
• Exceptional leadership, communication and interpersonal skills with ability to influence and align senior leadership and teams
• Customer centric approach with a focus on integrating customer insights and sales know-how into business strategy and execution
• Exceptional problem-solving skills, analytical mindset, and ability to navigate ambiguity
• Ability to lead through influence, drive change and build cross-functional alignment at all levels of the organization
• Strong proficiency in sales planning and operations including sales coverage, segmentation, territory carving, sales compensation strategy and other functions required to partner successfully with peer Strategic Operations function
• Champion a “win as a team” mindset, creating an environment where team members support each other, celebrate successes and have fun while driving results
• Bachelor's Degree or equivalent years' of experience; graduate degree a plus