Customer Service Representative

Role Overview

• Manage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and care
• Coordinate and schedule medication shipments to ensure timely delivery
• Provide updates on order status and answer questions clearly and accurately
• Support payment collection or co-pay assistance when applicable
• Transfer calls to appropriate departments when specialized support is needed
• Use sound judgment to resolve customer concerns and de-escalate challenging situations
• Maintain accuracy and efficiency while meeting performance and quality expectations
• Adapt to changing processes, systems, and patient needs in a fast-paced environment

Requirements

• At least 6 months of customer service experience
• High school diploma or equivalency
• Strong verbal communication skills and ability to explain information clearly
• Demonstrated ability to work in a fast-paced, high-volume call environment
• Reliable internet access and a distraction-free home workspace
• Ability to attend and complete full training without absences

Benefits

• Comprehensive benefits package designed to support health, financial security, and work-life balance
• Opportunities to grow your career within the company
• Advancement into specialized roles, leadership positions, and other areas across the organization