Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service.
Assist customers in servicing accounts; respond to inquiries in a timely and professional manner.
Navigate a variety of online carrier platforms; assist and train customers in same.
Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly.
Run wildfire and brush mapping reports.
Process non coverage related policy endorsements.
Distribute general email inquiries to appropriate staff members.
Direct phone inquiries to appropriate staff members as needed.
Pursue a program of personal and professional development.

Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Proficient with MS Office
Exceptional telephone demeanor
Working knowledge of carrier websites (Preferred)
Experience with Agency Management Software Systems (Preferred)

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Personal Lines Customer Service Representative

About this role