Customer Service Lead

Amynta Group is dedicated to providing exceptional customer service and is looking for a Customer Service Lead to join their team. This role involves overseeing daily operations, mentoring team members, and resolving escalated customer issues.

Responsibilities:

• Train, onboard, and coach customer service representatives
• Monitor team metrics
• Handle complex, high-priority customer complaints that frontline staff cannot resolve
• Recommend workflow improvements
• Update department policies

Requirements:

• Train, onboard, and coach customer service representatives
• Monitor team metrics
• Handle complex, high-priority customer complaints that frontline staff cannot resolve
• Recommend workflow improvements
• Update department policies