Own the full delivery lifecycle for all assigned projects and programs
from SOW execution and pre-sale discovery calls through post-delivery evaluation and client communication
Collaborate with Account Executives, clients, and instructors to ensure engagements are accurately scoped, resources are prepared, and technical setup requirements are met
Actively manage ongoing client programs through regular check-ins, quarterly business reviews, and training plans and schedules that span weeks to a full year
Partner with internal teams to anticipate staffing, technology, and resource needs ahead of upcoming program demands
Hold budgetary and profitability responsibility across your portfolio
Drive continuous improvement of delivery processes to build scalable infrastructure that supports the division's growth
Serve as an internal expert on technical training delivery, advising both clients and sales teams as needed

Bachelor's degree with 4+ years professional experience in project/program management
4+ years customer engagement or customer success experience

Senior Project Manager

Key skills