Guest Communications Manager at AI Startup

Besty AI is building the AI operating system for hospitality, helping short-term rental and hospitality operators improve guest experiences. They are seeking a Guest Communications Manager to manage guest conversations alongside AI, respond to guest messages, and enhance AI performance.

Responsibilities:

• Respond to guest messages when the AI needs human help
• Review AI conversations and correct mistakes
• Teach the AI what it should have done when it got stuck
• Keep responses warm, clear, fast, and hospitality-focused
• Work directly with product and operations to make the AI better every week
• Take ownership of messy problems and turn them into repeatable systems