Paige Datacom Customer Service Specialist - Remote - Eastern / Central Time Zone

GCG, a company focused on powering, connecting, and automating the world, is seeking a Customer Service Specialist to support their growing customer base in the utility scale solar market. This mid-level role involves managing customer inquiries, generating quotes, and ensuring smooth order management to deliver a dependable customer experience.

Responsibilities:

• Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns
• Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution
• Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays
• Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information
• Follow up on quotes and open opportunities to address outstanding questions and support conversion
• Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams
• Set up new customer accounts in internal systems to support efficient quoting and order processing
• Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues
• Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed
• Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

Requirements:

• 4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment
• Working knowledge of quote-to-order and order management processes
• Ability to independently manage multiple priorities and deadlines in a fast-paced, high-accountability setting
• Strong attention to detail and commitment to accuracy
• Proficiency with CRM, ERP, and internal communication tools
• Working knowledge of Microsoft Office (Outlook, Word, Excel)
• Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partners