Project Engagement Manager - SaaS

Tekion Corp is a company focused on delivering strategic customer engagements in the SaaS domain. The Project Engagement Manager will manage customer-facing engagements, coordinate cross-functional teams, and ensure customer satisfaction through effective communication and program execution.

Responsibilities:

• Manages the planning and execution of customer-facing engagements, ensuring successful delivery against agreed timelines and objectives
• Acts as the primary liaison between customers and internal teams throughout the engagement lifecycle
• Coordinates cross-functional delivery efforts across Product, Engineering, Customer Success, and Services
• Tracks engagement health, risks, milestones, and deliverables, ensuring transparency and alignment
• Supports executive briefings, status reporting, and change management throughout engagements
• Collaborates with internal stakeholders to identify growth opportunities and support long-term client success
• Contributes to best practices, templates, and methodologies used in customer engagement management

Requirements:

• 6–8 years of experience in customer-facing roles, such as engagement management, program delivery, or consulting
• Proven experience coordinating cross-functional programs or enterprise customer engagements
• Bachelor's degree in Business, Communications, or related field
• Strong planning, communication, and risk management skills
• Familiarity with CRM and delivery tools such as Salesforce, Asana, Smartsheet, or Jira
• Experience in SaaS, technology, or enterprise delivery environments
• PMP, CSM, or other certifications are a plus