Senior Customs Clearance Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. The Senior Customs Clearance Manager will be responsible for end-to-end oversight, compliance, and coordination of international shipment activity, with a focus on Temporary Import Bond compliance and cross-functional coordination to ensure smooth transport across borders.

Responsibilities:

• Review and validate all international submission orders processed through Santa Ana, New Jersey, and other U.S. hubs prior to release
• Ensure correct routing, destination handling, and system setup across all international shipments
• Maintain 'Shipping Hold' status for PSA China, Hong Kong, and other designated international submissions until cleared per policy
• Establish a global broker partner to streamline all international shipments and enable smooth new location go lives - evaluate current external partnerships and ensure we have strong global partners in place to scale
• Provide ongoing ownership of TIB compliance after shipments depart U.S. facilities
• Proactively track customs requirements across key locations to ensure we process information and apply Operational process changes ahead of shipping
• Partner closely with U.S. customs brokers and FedEx to ensure end-to-end tracking and proactive resolution of customs holds
• Monitor shipments for port accuracy, customs status, and documentation completeness
• Conduct regular audits of active international submissions to identify discrepancies, delays, or compliance risks
• Produce exception reports and escalate issues to management within a 48-hour SLA
• Identify problem orders early and flag for key internal teams, to prevent delays to remaining shipments within bulk TIB batches
• Closely monitor turnaround times (TATs) and shipment progress from intake through return
• Act as the single point of contact between PSA U.S., China, Hong Kong, and other international logistics teams
• Provide clear, timely status updates and resolution paths for international stakeholders
• Coordinate across Receiving, Operations, Shipping, and Grading to ensure process continuity
• Partner with Operations, IT, and cross-functional stakeholders to:
• Strengthen system safeguards
• Reduce reliance on manual tracking and fragmented documentation
• Automate destination validation and routing checks
• Apply Shipping dept process improvements as needed to ensure smooth delivery to international customers and business locations
• Contribute to the development and enforcement of standardized international logistics procedures

Requirements:

• 7-10+ years of experience in international logistics, supply chain, or shipping operations
• Working knowledge of customs processes, commercial invoices, and international shipping documentation
• Strong attention to detail and ability to manage complex, multi-step workflows
• Proven ability to track, audit, and resolve exceptions in high-volume environments
• Strong cross-functional communication skills
• Extensive (10 years+) experience managing TIB shipments or bonded logistics processes
• Familiarity with warehouse management and order management systems
• Experience supporting Asia Pacific logistics flows
• Background in operational compliance or process improvement