Customer Onboarding Manager, East Coast

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Customer Onboarding Manager (COM) plays a critical role in ensuring new customers realize value from Qualio quickly and helps them effectively utilize and adopt the platform for long-term success.

Responsibilities:

• Manage a portfolio of onboarding projects, ensuring that projects are consistently delivered on time and with quality
• Partner with customers to understand their business requirements and objectives, and help design solutions and onboarding plans to achieve these objectives
• Effectively manage all project communications, both internally and externally with customers
• Educate and enable customers on Qualio products and best practices
• Identify and track project risks and issues, and coordinate with internal resources to ensure timely resolution
• Partner with Sales and CSMs to ensure smooth hand-offs throughout the customer journey, and with the Product team to ensure effective feedback loops for customer requirements
• Maintain excellent relationships with Product Management and Development, ensuring all work is customer-focused

Requirements:

• 3+ years of Customer Onboarding or Implementation experience in a B2B SaaS company
• 3+ years working in a quality-related role for a medical device or life sciences company or an adjacent, heavily regulated industry
• Demonstrated experience as a trusted advisor to customers/clients
• Great communication skills across multiple mediums (video conference, phone, email)
• Willingness to learn and use coaching feedback to improve
• Experience with project management software
• Exceptional organizational and time management skills
• The ability to thrive in a fast-paced environment