Marketplace Strategy Manager

Airbnb is a global hospitality platform that connects travelers with unique accommodations and experiences around the world. The Marketplace Strategy Manager will be responsible for analyzing and synthesizing data to improve the customer journey, drive data-driven decision-making, and enhance the overall guest and host experience. This role requires exceptional analytical skills and the ability to translate complex data into actionable business strategies.

Responsibilities:

• Analyze and synthesize both quantitative and qualitative data across the end-to-end customer journey
• Execute complex investigations across product, policy, and operations to identify, analyze, and diagnose underlying issues
• Uncover high-impact insights that inform decision-makers across the company about necessary improvements benefiting both the customer and the business
• Maintain real-time awareness of community health and emerging trends by regularly reviewing dashboards, listening posts, feedback loops, and early-warning systems
• Oversee sentiment, quality, and equity indicators, proactively identifying and investigating significant changes or anomalies
• Serve as the initial point of escalation by detecting and communicating critical shifts—both positive and negative—to relevant stakeholders
• Partner with cross-functional teams to translate insights into impactful actions that continually elevate the community experience
• Operate as a strong, independent, and proactive leader who can manage complex projects and influence cross-functional partners without direct authority
• Leverage technical skills for data extraction, manipulation, and analysis, including SQL, Python, and advanced data visualization tools
• Maintain a strong growth learning mindset, demonstrating resilience, adaptability, and an eagerness to take on any analytical or strategic challenge

Requirements:

• An undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 7+ years of industry experience in a consulting, investment banking, strategy or business analytics manager, marketplace dynamics, customer insights or related commercial role
• Proven ability to perform comprehensive root cause analysis and manage intricate investigations spanning product, policy, and operational domains
• Expert-level proficiency in SQL for data extraction and manipulation
• Advanced skills in data visualization tools (e.g., Superset, Tableau) and data analysis using Python/R
• Familiarity with leveraging large language model (LLM) tools for research, pattern identification, or synthesis
• Demonstrated potential for commercial-mindedness and business acumen, with the ability to connect analytical findings directly to financial and operational outcomes
• Exceptional written and verbal communication skills, ability to breakdown complex data and insights to senior audiences
• A deeply customer-oriented philosophy, coupled with the ability to thrive at the intersection of community dynamics and the underlying business model
• An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact
• Strong organizational skills, a strong sense of ownership and accountability, self-starter
• Experience working in a two-sided marketplace, platform, or community-driven business model
• Proven expertise in analyzing end-to-end customer or user journeys