Customer Success Manager- North or South Carolina

Project Lead The Way (PLTW) is dedicated to empowering students to thrive in an evolving world through pathways in computer science, engineering, and biomedical science. The Customer Success Manager will manage and support a portfolio of districts, ensuring successful program implementation and fostering long-term customer relationships while driving engagement and growth.

Responsibilities:

• Managing and supporting a portfolio of districts to ensure successful program implementation, retention, and growth
• Fostering long-term customer relationships and proactively identifying district needs
• Driving engagement to ensure schools achieve their desired outcomes
• Identifying expansion opportunities within existing districts and collaborating with decision-makers to drive program adoption
• Developing strategic partnerships with key district stakeholders and providing consultative guidance
• Collaborating with internal teams to drive customer success and expansion initiatives
• Executing customer-focused strategies that result in increased implementations, satisfaction, and program sustainability

Requirements:

• 5 years of experience in customer success, account management, or educational sales
• The ability to travel regularly
• A Bachelor's degree in business, education, or related field of study or equivalent related experience
• Experience with CRM software and customer success tools
• Experience managing and supporting a portfolio of district accounts to ensure successful program implementation and long-term engagement
• Demonstrated experience managing customer retention, expansion sales, or upsell strategies within existing accounts
• The ability to establish and maintain meaningful relationships with key stakeholders and understand their needs, priorities, and challenges to drive customer success and account expansion
• The ability to guide districts through onboarding and implementation, aligning best practices with their unique goals to maximize program impact
• Experience proactively monitoring engagement and identifying opportunities to provide additional support, training, or strategic consultation
• The ability to identify expansion opportunities within existing accounts by analyzing engagement data, understanding district needs, and positioning additional solutions to drive deeper adoption
• The desire to partner with district stakeholders to increase program utilization, secure renewals, and expand product offerings within schools
• Excellent written and verbal communication skills
• The desire to act as the voice of the customer, advocating for district needs and providing feedback to internal teams to drive program enhancements and service improvements
• A Results-oriented mindset with the ability to consistently meet deadlines and growth targets