Serve as the main point of contact and trusted advisor for a portfolio of clients
Foster strong, lasting relationships with key stakeholders at all levels, including department managers and physicians
Develop a deep understanding of each client’s business objectives and align our solutions to their goals
Proactively manage and resolve client escalations with urgency and professionalism
Own customer retention and satisfaction for assigned accounts, including renewal planning
Contribute to revenue growth by positioning new offerings that meet evolving client needs
Maintain accurate and up-to-date records in CRM and success tools
Meet client satisfaction, retention, and growth goals as measured both internally as well as through KLAS scores

Bachelor’s degree from an accredited college or university with major course work in business administration, communication, marketing, health sciences, or a related field required.
Minimum of 5 years of healthcare experience, preferably in Sales, Account Management, Customer Success, or client-facing roles required.
Professional Services experience / Implementations / Project Management is a plus
Strong relationship-building skills
Excellent organizational and time management skills
Strong verbal and written communication skills (including presentation skills)
Ability to summarize, and ability to explain technical content to a non-technical executive audience.

Senior Customer Success Manager

Key skills