Senior Technical Services Engineer (Public Safety Software) - Remote

CentralSquare Technologies is a company focused on building complex web-based enterprise applications for public servants across North America. They are seeking a Senior Technical Services Engineer to prepare, configure, and test computer hardware and software before deployment, ensuring seamless technology rollouts for users.

Responsibilities:

• Unboxing, assembling, and cabling computers, servers, and peripheral hardware
• Loading operating systems, applying patches, and creating/deploying disk images to workstations
• Testing components and system functionality to ensure they meet specifications before shipping to customers or users
• Diagnosing hardware failures and software compatibility issues during the setup process
• Maintaining inventory of components, documenting serial numbers, and updating asset management systems
• Generating reports on PC performance and ensuring documentation is accurate for deployment

Requirements:

• Knowledge of PC hardware components, troubleshooting techniques, and operating systems (Windows, macOS, Chrome OS)
• Familiarity with IP addressing, networking hardware, and LAN/WAN cabling
• Capability to handle heavy computer equipment, including servers, monitors, and networking gear
• Strong focus on quality assurance to ensure exact configurations
• Ability to work with both IT/Dev teams and non-technical staff
• Bachelors Degree in Information Technologies or similar, or equivalent experience
• 7+ years working as a Technical Services Engineer or similar
• A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance
• Industry certifications like CompTIA A+ are highly preferred