1103-Customer Success Manager (PPC Advertising)

GoFasti is a Talent-as-a-Service company that connects top talent from Latin America with leading companies worldwide. They are seeking an English-fluent Customer Success Manager specializing in PPC Advertising to serve as the primary point of contact for clients, manage campaign performance discussions, and ensure customer satisfaction through strong relationship-building skills.

Responsibilities:

• Serve as the primary point of contact for assigned clients
• Lead recurring calls with franchisors and franchisees to discuss campaign performance, goals, and opportunities
• Present PPC performance reports and insights to non-technical stakeholders
• Build and maintain strong client relationships to drive customer satisfaction and retention
• Translate client objectives, feedback, and business needs into clear briefs for the media buying team
• Identify and escalate potential account concerns, including wasted spend, intent mismatches, conversion tracking issues, and performance risks
• Coordinate with internal teams to ensure client expectations and campaign strategies remain aligned
• Document client meetings, action items, and account updates within the CRM
• Ensure timely follow-up on client requests and maintain a high level of customer service

Requirements:

• 3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role
• 1+ year of hands-on experience with Google Ads campaigns
• Strong understanding of: Match types, Performance Max campaigns, Negative keywords, Conversion tracking and PPC performance metrics and optimization principles
• Experience managing client relationships and leading client-facing meetings
• Ability to present campaign performance and recommendations to non-technical stakeholders
• Strong ability to explain technical advertising concepts in a clear and accessible way
• Excellent organizational, communication, and problem-solving skills
• Proactive mindset with the ability to identify issues before they impact client satisfaction
• Native-level English communication skills, both written and verbal
• Experience working with franchise or multi-location businesses
• Experience in a digital marketing agency environment
• Familiarity with CRM platforms and customer success best practices